We're Here to Help
contact us
Have a question about our products, an existing order, shipping, or your account? The ApexMed Pharma team is available to assist with general enquiries and customer support.
email support
we aim to respond promptly during business hours.
Your Privacy matters
Your information is secure and never shared.
Get in Touch
Customer Support
For questions regarding an existing order, account, website issues, or general assistance, contact our support team.
support@apexmedpharma.com
For general questions about ApexMed Pharma, our catalogue, services, or business operations:
support@apexmedpharma.com
LiveChat
For general questions about ApexMed Pharma, our catalogue, services, or business operations:
Business hours
Monday - FRiday: 9:00 AM - 5:00 PM (AEST)
send us a message
secure & confidential
Your information is encrypted and kept confidential.
prompt response
We aim to respond to all enquiries as quickly as possible.
Worldwide support
Support for customers across the globe.
Order Support
If you’re contacting us about an existing order, please include your order number in your message. This allows our support team to locate the relevant information and respond more efficiently. For security, do not include passwords, payment card numbers, account credentials, or other sensitive financial information in the contact form.
Business Enquiries
ApexMed Pharma also welcomes legitimate business and professional enquiries. For wholesale, supplier, partnership, or other business-related enquiries, please select Business Enquiry in the contact form and provide relevant details about your organisation and enquiry.
Frequently Asked Questions
Our support team aims to respond to enquiries as promptly as possible during business hours. Response times may vary depending on the nature and complexity of your enquiry.
Yes. You can contact our team regarding general product information and availability. Where applicable, product information should be considered alongside the manufacturer's documentation and relevant regulatory requirements.
Visit our Shipping Information page for details about available delivery options, processing times and applicable restrictions.
Include your order number when contacting our support team. This helps us identify your order and provide more accurate assistance.
Yes. Business, supplier and partnership enquiries can be submitted through the contact form.
We're ready to assist.
Complete the contact form above or use the appropriate support email to get in touch with the ApexMed Pharma team.